Shipping policy
# Shipping Policy
Last updated: July 27, 2026
Thank you for shopping with Valvane.
We are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below before placing your order.
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## Shipping Destinations
We currently ship to addresses within Australia only.
Unfortunately, we do not ship to international destinations at this time.
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## Order Processing
- Orders are processed Monday through Friday (excluding Australian public holidays).
- Orders placed before **5:00 PM (Sydney Time)** are typically processed on the same business day.
- Orders placed after 5:00 PM, on weekends, or on public holidays will begin processing on the next business day.
### Processing Time
- **Handling Time:** 1–2 business days
Once your order has been processed, you will receive a shipping confirmation email containing your tracking information (when available).
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## Shipping Time
Estimated delivery time after dispatch:
- **5–7 business days**
Please note that delivery estimates are not guaranteed and may vary depending on:
- Your location
- Weather conditions
- Carrier delays
- Peak shopping periods
- Public holidays
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## Shipping Cost
### Free Standard Shipping
We offer **FREE standard shipping on all orders within Australia.**
There are no hidden shipping charges.
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## Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number.
Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.
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## Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your purchase.
Valvane is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error after placing your order, please contact us immediately:
**Email:** contact@Valvane.shop
While we will do our best to assist, we cannot guarantee changes once an order has entered processing.
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## Lost or Delayed Shipments
If your order has not arrived within the expected delivery timeframe, please contact us.
We will work with the shipping carrier to investigate the shipment and keep you informed throughout the process.
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## Damaged Parcels
If your package arrives visibly damaged, we recommend:
1. Taking photos of the package before opening it.
2. Taking photos of any damaged items.
3. Contacting us within 48 hours of delivery.
This helps us resolve the issue as quickly as possible.
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## Order Changes or Cancellation
If you need to modify or cancel an order, please contact us as soon as possible.
Once an order has been shipped, we are unable to cancel or modify it.
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## Contact Us
If you have any questions regarding shipping, please contact us.
**Valvane**
Shop 4, Island Emporium
Cnr Ashmore & Bundall Road
Bundall QLD 4217
Australia
Email: contact@Valvane.shop