Refund policy

# Refund & Return Policy

Last updated: July 27, 2026

At Valvane, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are happy to assist with returns, exchanges, or refunds in accordance with the policy below.

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# Eligibility

We accept returns for:

- Defective products
- Damaged products
- Incorrect items received
- Non-defective products

Returns are accepted only for products that are:

- New
- Unused
- Unworn
- In their original packaging
- With all original tags and accessories included

Items showing signs of wear, use, washing, alteration, or damage caused by the customer may not qualify for a refund.

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# Return Window

You may request a return within **30 days** of receiving your order.

Requests submitted after 30 days may not be eligible for a refund or exchange.

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# Exchanges

We gladly accept exchanges for eligible products.

If you would like a different size or replacement item, please contact us before sending your return.

Exchanges are subject to product availability.

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# Return Shipping

Customers are responsible for the cost of returning eligible items unless:

- The product arrived damaged.
- The wrong item was shipped.
- The product has a manufacturing defect.

For customer-remorse returns (such as ordering the wrong size or changing your mind), return shipping costs are the customer's responsibility.

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# Restocking Fees

Valvane does **not** charge any restocking fees.

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# Refunds

After receiving and inspecting your returned item, we will notify you of the outcome.

If approved:

- Refunds are processed within **5 business days** after inspection.
- Refunds are issued using the original payment method whenever possible.
- Depending on your bank or payment provider, additional processing time may apply before funds appear in your account.

Original shipping charges (if any) are generally non-refundable unless the return is due to our error.

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# Damaged or Incorrect Orders

If your order arrives:

- Damaged
- Defective
- Incorrect

Please contact us within **48 hours of delivery**.

To help us resolve your request quickly, please include:

- Your order number
- Photos of the product
- Photos of the packaging
- A brief description of the issue

We will work to provide a replacement, exchange, or full refund where appropriate.

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# Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return if opened or used where applicable under Australian consumer regulations.

This does not affect your rights under the Australian Consumer Law.

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# Australian Consumer Law

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.

You may be entitled to a repair, replacement, or refund where goods fail to meet consumer guarantees provided by law.

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# How to Start a Return

To request a return or exchange, please contact us.

Email:

contact@Valvane.shop

Please include:

- Full name
- Order number
- Reason for return
- Photos (if applicable)